See what our clients have to say about Big K Computers:
As a couple of “less than tech-savvy” seniors, we have relied upon Kevin for several years and are happy to tell all that they can’t go wrong with Kevin! He is friendly, responsive, has reasonable rates, goes out of his way to make sure we understand what the problem is, and is very thoughtful in suggesting solutions and giving options, knowing we are on a tight budget. He is a unique combination of a smart, technically proficient professional combined with a “you feel a friend is visiting” kind of demeanor. He truly deserves five stars!
Linda Wolff Santa Ana, CA
My MAC needed cleanup, updating, and stuff I didn’t even know I needed. My guru for the past 20 years was no longer available and Ken was the answer to my prayers. He is knowledgeable, prompt, courteous, and a MAC expert. He fixed problems I knew about and, more importantly, fixed what I didn’t know to ask about. Ken explained what he was doing so that I could understand. He responded promptly to questions I’ve had after his appointment. Ken is on my primary go-to list.
Sylvia S. Dedham, MA
This guy is dedicated, he drove in the snow in order to keep my appointment. Quality job, he is very professional and take great pride in quality. good job!!!!!
David Bangura Nashua, NH
Ken is a consummate pro; completely knowledgeable, friendly, on-time, and totally helpful. Not only did he do a wonderful job with the installation, he offered suggestions as to how I could further boost my laptop’s performance. I highly recommend Ken to any serious user. FIVE STAR GUY!!
PJ C. Nashua, NH
Kevin at Big K computers has been my “Go To” guy for years. Kevin is very professional, easy to communicate with and always on time. He makes life easy with working around your schedule. Kevin has helped me out with my Mac’s, windows desk top and phones. He always explains (in plain English, not the tech talk I don’t understand) what he is doing and what needs to happen to fix it. He offers solutions and does it in a timely manner. I recommend Kevin to all my friends and neighbors.
Cory Munro Anaheim Hills, CA
I was recommended to Big K Mobile by my neighbor. I called Kevin up and he came over in a day or so. When I opened my front door Kevin greeted me with a big smile,was very friendly and courteous. We proceeded to my office and within 25 feet of my pc he said your computer does not have any mechanical problems. I said how can you tell so fast and he told me over time that he has acquired an hear for sounds in a pc, That really impressed me. Kevin was able to take my computer away and bring it back in 2 days, completely overhauled, and running great WOW! Since then I’ve called Kevin on several occasions and he has been able to answer my questions and has not charged me extra. Kevin goes above and beyond for his business which shows me his dedication to his profession. We will continue to use Kevin and also to refer Big K Mobile to our friends.
Wayne Zie Buena Park, CA
If you are looking for a computer technician who is reliable, trustworthy, safe and simply the best, you have come to the right place. Kevin and Big K Mobile Computer Service has made fixing computer issues a phone call away. Kevin has helped me with my computer and home IT needs for nearly 10 years. He is prompt, professional and ALWAYS goes the extra mile. Being able to have a mobile service come to your home makes a daunting task easier to deal with. His knowledge and expertise is incredible and I can’t say enough good things about Kevin!
Doris Fults Buena Park, CA
For over ten years Kevin has been my “go to” guy in taking care of any of my computer problems. He has fixed the problems when needed and set up new computers when needed. I have found him to be reliable, knowledgeable, always on time and always just a telephone call away for help.
I feel so fortunate to have someone that I can call on over the years instead of having to rely on strangers from problem to problem, never the same person twice.
I do strongly recommend Kevin and I have done so many times and each time he has not let them or me down.
Barbara Morrisey Fullerton, CA
Kevin is awesome! I highly recommend Kevin Harms from Big K Computer Service. He has been our computer “guy” for more than four years now and not only is he extremely knowledgeable, his customer service is excellent. He’s set up computers for us, solved problems, and even helped with the activation of our security system. Whenever we’ve had a question or problem he’s been available and is prompt for his appointments. He is definitely your “go to” guy.
Lenore Sommers Santa Ana, CA
He was knowledgeable and VERY helpful. I received excellent and prompt service. Any time I had trouble, I would receive a response within an hour. If he could not fix it over the phone. He would be there the next day to fix the problem.
Thank you for your over the top work!
Ian Waugh Corona, CA
We have entrusted our family computers exclusively to Bid K Mobile Computer for a number of years. Our investment in Kevin has and continues to pay off handsomely. Kevin consistently goes the extra mile; prompt return of calls, making and keeping appointments, thorough knowledge and application of his craft, courteous service, and most importantly a willingness to demystify and answer our lay questions surrounding computer issues. We unhesitatingly would refer Big K to anyone with full assurance that Kevin will fully validate our recommendation.
Lynn & Wyla Saracino Anaheim Hills, CA
Kevin of Big K Mobile Computer Services has been a life saver for me many times. Whether it’s solving computer issues, helping me set up my new computer, transferring data, setting up modem/router, printer, syncing my iPods, iPhone or Apple TV, Kevin is a top-notch IT professional. It gives me such peace of mind to know I can always call Kevin to help me any time I have questions or need help with any of my electronic needs.
Penny Batelli Tucson, AZ
Kevin at Big K Computers came highly recommended to me. I had issues with my security software for my business, so when it was time to renew, I had him do a complete diagnostic on my system, and install new security software. I’m glad I did. Here’s why I will always turn to Kevin for anything technology-related:
* His expertise and experience are off-the-charts …not just with computers, but smart devices, TVs, web services, products, etc.
* He shares his knowledge in terms you can understand …and gives you tips + practical advice
* He offers personal service and comes to you to do the work on-site
* He’s very thorough and methodical …but works relatively fast
* He stands by his work and follows-through
* He’s responsive and accessible …I can call, text or email him at any time with a question
* He’s very competitively priced and doesn’t “sell” you on anything …He just gets the job done
* He is easy to work with, keeps you up and running, and you can trust him
I was so satisfied with Kevin’s work that I had him do diagnostics and install security software on all the computers used by my family. I’ve referred him to relatives and friends who have all be very satisfied. So anyone who is in need of top-notch technical support service – Kevin is your guy.
Shelley Mager Santa Ana, CA
Totally knowledgeable of all software and hardware, Mac and PC. Big K has always solved my computer issues efficiently and at reasonable cost. Very reliable. There have been times when Kevin, the owner, has talked me thru a problem over the phone at no cost. Highly recommend.
Tom Griffthe Anaheim, CA
Kevin at Big K Computers was recommended to me by a friend and it is the best recommendation that I have received. Kevin is extremely knowledgeable in the tech world, friendly and takes the time to explain whatever your needs are in a way that is easy to understand. He also guarantees his work for 30 days. So if the problem continues, he will come back out and take care of it. The last time he came out, I had a problem with my computer — he helped me with that. Then he helped me with my cell phone. Then he helped me with my new smart TV. He knows it all. I have his number programed on my phone so I can reach him quickly, if I need to. You won’t be sorry if you call Kevin Harms.
Belinda Levin Tustin, CA